Wellness & Beauty

A Sanctuary of Relaxation at The Capetonian

Step away from the pace of the city and discover a calming wellness experience designed to restore balance, ease tension and nurture both body and mind. At The Capetonian, wellness is more than a treatment…it’s a moment to pause, reconnect and indulge in restorative self-care within a tranquil and inviting setting.

Our Wellness & Beauty offering combines the art of relaxation with personalised therapeutic care, creating an experience that leaves you feeling refreshed, revitalised and renewed. Whether you are visiting after a long journey, seeking relief from the demands of daily life, or simply treating yourself to a well-deserved moment of indulgence, each session is tailored to support your individual wellbeing.

At the heart of our wellness experience is Shamiel, a highly experienced massage therapist whose career has spanned more than three decades and taken him across the globe. Drawing on international expertise and a unique therapeutic approach, Shamiel blends established massage techniques with an intuitive healing touch to create treatments that are both deeply relaxing and restorative.

Designed to ease physical tension, reduce stress, soothe emotional fatigue and promote overall well-being, each treatment offers a peaceful escape from everyday pressures. Guests are invited to unwind in a calm and restorative environment where relaxation comes naturally, allowing the body to release tension and the mind to find stillness.

Whether you are seeking therapeutic relief, gentle relaxation, or simply a moment of quiet rejuvenation, our Wellness & Beauty experience provides the perfect opportunity to recharge and emerge feeling lighter, balanced and renewed.

Relax. Restore. Rejuvenate.

Experience personalised wellness and therapeutic massage treatments at The Capetonian, where comfort, care and wellbeing come together in perfect harmony.

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Lebo Masekela

5 months ago

I’m honestly shocked that this hotel markets itself as a 4-star establishment. The property is completely outdated and poorly maintained. From the moment we arrived, it was clear that this was not the standard being advertised.

There were cockroaches in the room, which is completely unacceptable at any level, let alone for a hotel claiming four-star status. On our first day, the bedding had visible blood stains and clearly had not been properly cleaned. That alone made the stay extremely uncomfortable.

The housekeeping staff were also unfriendly and unhelpful, which only added to the disappointment. Basic cleanliness and professionalism should be a given.

I would not stay here again. You honestly couldn’t pay me to return. Very disappointing experience.

Mapalo Mwenya

The Capetonian is comfort tucked in right in the middle of Cape Town in a very secure location. Its the perfect hideout for travellers looking for something affordable and convenient. I stayed in a suite that offered me a view of Table Mountain which was pleasantly offered to me by special request. The staff are generally competent and friendly. They do their very best to attend to your needs, athough there is room for improvement.

TAHWIDA TOFFA

6 months ago

I am very disappointed with my recent experience at the Capetonian Hotel during my wife’s birthday celebration.

We were a large group of approximately 27 people, and unfortunately the service and overall experience did not meet expectations. The waiter repeatedly hovered around our table pressuring us to settle the bill, which made the evening uncomfortable and took away from what was meant to be a special celebration. The payment process was handled poorly and felt rushed and intrusive.

Additionally, several guests from our party, including myself, experienced stomach issues after the event, which we suspect may have been linked to the mutton/lamb curry served. This was extremely concerning.

The seating arrangement was also disappointing. Despite this being a birthday celebration with a large group, we were not offered a more private or intimate space, which would have been more appropriate for the occasion.

Lastly, the desserts were not appealing and did not reflect the standard one would expect considering the amount spent by such a large group.

Overall, the experience fell far below expectations for what should have been a memorable celebration. I hope management takes this feedback seriously and improves both service standards and food quality going forward.

Tahwida

Anoosha Joseph

I had stayed at the hotel previously, but this stay was not good. There was a mix-up with the rooms from our initial booking, but thankfully, Mr. Khan sorted out the problem; his professionalism was welcoming throughout our stay.
On arrival in our room, I had to get the housekeeping to come and deep clean the room as it was not obviously done properly from the last guests that were there; there were still empty packets and broken glass under the bed.
My big disappointment was the quality of the food that was served; there was a sausage dish that was served every morning, wherein you couldn't cut through the sausage, and it been cold made it taste fatty when bitten into. I took it on all the days that I had breakfast, thinking it would taste better, but sadly, it was the same. The scones were also hard and dry 🙁
For some reason, the warmers are either switched off, and the food will be lukewarm or cold. I had to request the staff to please switch them on. I'm not sure if that's a cost-saving exercise, but that's on. People are paying and should receive what they are paying for, because The Capetonian's food is not cheap at all. We had dinner there a few times, and again the food was cold. There was a mutton curry served, which had no meat, just massive bones, so again I'm not sure if its cost saving of buying boney meat with the least amount of actual meat, but again, not on.
So, moving forward, I hope they improve their culinary skills. People are drawn there because being Hallal and the variety, but they should not see that as a plus and rip the public off.

I would like to give thanks and special mention to 2 staff at the restaurant, Intombi (I think she is one of the managers), and a very warm, friendly, and efficient Koena, one of the waitresses in the restaurant.

Muzafar Habib Sayid

Awh man!! Great place. Stayed over for 2 nights on a business trip. Very centrally located. Safe area and safe parking for your car. Rooms are clean and well maintained. Friendly staff and helpful reception. Very nice restaurant serving breakfast and dinner buffets. Also halaal (2026/01)

Dumisile Ndlovu

I had issues with non refundable rooms as implied by management when we booked online a family room kept kicking us off saying the number is not allowed for a family room then we had to pay for 2 hotel rooms on arrival we were told our children will stay on a different floor which was just impossible. We were told we wont be refunded for the other hotel room so we settled for the family the other room for a couple that was onna different floor we lost the money that we had paid. I really found it wrong atleast a certain percentage could be refunded to guests.
One night we planned to have dinner at their restaurant because we had an alacarte menu in the room on arrival we were told no we cant have dinner its only buffet and its 300 per person i looked at my little kids that was just waste as they will just eat almost nothing.
We had breakfast buffet every morning it was great the view was amazing too

Dercio Macamo

Upon arrival, we were surprised with an upgrade to an even better room than the one we had booked. Without a doubt, I will return for my next vacation! The hotel is simply wonderful, super comfortable, and close to everything. I wholeheartedly recommend it! 💛

Saira Mahomed Valodia

7 months ago

I had the pleasure of staying in the Capetonian Hotel and met such wonderful and friendly staff. The rooms were soo neat and everything was wonderful. They even have a Salaah room and istinja taps so it was perfect for my sister and I alhumdullilah. The breakfast was fantastic, everyday a new variety. Keep it up and well done and thank you for making my stay soo great.

Justus Beckett

Visited restaurant for a 3 hour supper buffet. Food simple and delicious, just what one would expect at a family gathering. So, no high-end dishes just tastey food. Service not too bad, but slow and inattentive. Venue ok, not fancy, but good enough. Supper session started promptly. Queues for food not long... Ample food for everyone, got refreshed when dishes were close to empty.

wize way

Stayed 3 nights at The Capetonian during my Cape Town visit. The main reason I chose this hotel was because the restaurant offers halal food, and it was also recommended by a friend who stayed here before.

Overall, it was a good experience. The room was clean, and housekeeping cleaned it every day, which I appreciated. Staff were generally polite, friendly, and halal-friendly.

Food was okay and reasonably good. Breakfast was excellent and worth the price (around R140), with a good selection and drinks included. However, I found dinner quite expensive (around R360 per person) and disappointing that even water had to be purchased separately—no drinks included.

One incident at dinner spoiled the experience a bit: when I arrived, I offered to pay upfront and was told to pay after eating. But while I was still eating, a staff member came to the table and asked me to pay immediately. I found that quite rude and uncomfortable, especially since I had already said I would pay. It would have been better to wait until I finished my meal.

If they improve how they handle billing during meals, this would easily be a stronger stay. Apart from that, everything else was good.

Shabeer Sheik

Wow! Best hotel experience ever! From booking to meeting staff, arrived almost midnight, the security guard was super courteous, th reception staff are exemplary, the room is WOWs! 👌 the housekeeping on the ball, room service super. Halaal all the way, spacious prayer facilities. Food is tops! Service is grand and last but NOT least humble, experienced well mannered and hands On manager. Best Regards.

Veronika Kocarikova

We stayed on the 6th floor. The room was very outdated and would really benefit from replacing the carpet and curtains, along with some bathroom updates (bring your own slippers).

The gym is small but adequate. We chose to eat outside the hotel.

That said, all of the staff were very competent, and the housekeeping was exceptional—our room was always fresh whenever we asked. Kudos to the housekeeping team.

For the basic price, it was acceptable, but next time we would choose a different hotel.

Bernadette Blakeley

We stayed in room 907 for 1 night. It was pleasantly renovated, however it's summer and we needed to use the aircon. It's very noisy and the curtail blocked the air from flowing. We couldn't keep the windows open due to the strong winds. I would recommend that the old aircon be replaced or serviced.

Mahomed Javed Ally

8 months ago

Room: standard room absolutely convenient and neat. Daily housekeeping , complimentary bottles of water & tea/coffee.

Excellent service, check in and check out, any enquiries front desk is always helpful.

Location is a stone throw away from city centre and waterfront also the main highways and main roads. 5min from table mountain, on the bus route as well

Breakfast is a daily dream you wake up to. buffet style, everything is fresh and halaal. Waiters are helpful.

Overall excellent experience

Teeps

The Capetonian Hotel is a welcoming and well-located choice for anyone visiting Cape Town, whether for business or leisure. Situated in the heart of the city, the hotel offers easy access to major attractions, the V&A Waterfront, the Cape Town International Convention Centre, and public transport, making it a convenient base for exploring the Mother City.

The rooms are spacious, clean, and comfortable, offering great value for money. Many rooms provide beautiful views of the city skyline, Table Mountain, or the harbour, adding an extra touch to the stay. The hotel maintains a calm and relaxed atmosphere, ideal for unwinding after a busy day in the city. Loved staying here😇

serah mugweru

I enjoyed my stay here. We were a group of 7 ladies, stayed for 8 nights and we all loved it here. Friendly staff, elaborate buffet, spacious and clean rooms/hallways, everything about this hotel is 💯 awesome. My highlight was the Table Mountain view from my room. Stunning!
Serah from Kenya

Khadija Essa

From beginning to end the service I received from this hotel is 10/10. I asked for a change of room as I was not happy with the view and without hesitation my room was changed and bags were moved in under half an hour. All the staff at reception, at the restaurant even the porters were absolutely amazing and the best part all food halaal n no alcohol on the premises......I can tell ypu this was the best experience I have had in all my hotel stays over South Africa. And oh the rooms are very well kept and really clean...Thank you to the entire team of the Capetonian for making our stay one to remember....

Ahmed Bhyat

9 months ago

The rooms are stunning after the revamp. Breakfast is superb. Reception staff could be a bit more knowledgeable with regards to TV channels. Asked them which channel the Springbok rugby was on. I was told it is on TV. Dining room staff were very friendly.

Siraaj Cassim

The buffet was excellent for every meal during our three-night stay. All food served is strictly Halaal, and there was a wide variety of dishes to suit all tastes. While the rooms are comfortable, they could benefit from an upgrade to achieve a more modern aesthetic. The views of Table Mountain are stunning. I will definitely be returning for another stay and highly recommend this establishment.

KAREN GORDON

I went the Capetonian Friday evening. Compliments to the chefs of the place. Compliments to the staff who were phenomenal last night. Their friendliness and helpfulness was unique and exquisite. I had an amazing time last night at the Capetonian Hotel. The food was amazing and the variety was magnificent. Thank you to all at the Capetonian Hotel.

Shirini Zulkifli

Great food, great location, friendly staff, well maintained rooms.

However, I would recommend the housekeeping staff to be more meticulous, especially when cleaning the floors of the rooms so that it is more conducive for muslim guests to perform solat ( floors were a bit dusty and some dust/hairballs in the corners from previous guests), and also when replenishing the toiletries and cookies.

The front counter staff and restaurant staff were excellent!

Definitely enjoyed my stay at the Capetonian.

Manthea Arendse

Celebrated my son's 21st birthday and the experience was great. Service was top notch, food was awesome! Staff was very friendly and helpful and I really commend a particular lady that was super helpful in a very busy setting, Maleeka Abdillah; you are amazing! Thank you for your attentiveness while dining there, both you and the chef!!

Primmie Mas

10 months ago

I stayed at The Capetonian in October 2025 and I was really impressed with the staff, decor details all around the hotel, the dinning area with a big breakfast variety and of course the location, it's about 15mins walk to V&A Waterfront and close to most attractions.
Fellow travellers - I highly recommend this hotel.

Mariam Hussein

We came for a short holiday and conference.
We enjoyed the place.
Reception staff very helpful and friendly.
A shout out to Analisa,Luke and Nazim.
Analiza and Nazim...thank you so much for all the help with locations....
Luke thanx for a great room with a beautiful view of the Table mountain.
Rooms were clean and extra water was provided when required.
Breakfast was halaal and good variety....
Hussein and Mariam

Precious Sehlangu

This place is under rated. Their service is top notch. Rooms are clean. Food is delicious. Im surprised is still ranking as 3 star hotel

Phatsima

I had a very pleasant stay, made truly memorable by the hotel's exceptional staff. Every team member I interacted with was incredibly kind, polite, and wonderfully patient. They were especially understanding regarding a small mix-up with my late checkout request and handled the situation with such grace, which I deeply appreciated..

The location is absolutely fantastic! It's incredibly convenient for anyone needing to visit nearby government offices or VFS, and it's perfectly situated for exploring the local tourist attractions. I also enjoyed the general layout and feel of my room.

While my stay was positive, I believe the guest experience could be elevated with a bit more attention to deep cleaning in the rooms. Focusing on details like the carpets and ensuring all fixtures feel fresh for each new guest would make the space feel even more welcoming and comfortable...

Overall, it was a great experience, and I would certainly consider staying again, especially because of the wonderful team and prime location.

Shakeerah Abrahams

**Subject: Concerns Regarding Outstanding Balance and Service Experience – Booking for September 30, 2025**

Dear Capetonian Hotel Management,

My name is Shakeerah Abrahams, and I had the pleasure of booking a buffet dinner at your establishment on September 30, 2025, for a group of 17 guests. Overall, the event was enjoyable; however, I am compelled to bring to your attention a concerning issue that marred the experience for my family and guests.

Prior to the event, I ensured that the full payment was completed via email and WhatsApp, and I received confirmation of this. Despite this, I was later contacted by my sister, who informed me that an outstanding balance remained. This was surprising, as I had already settled the entire amount.

On the evening of the event, my sister attempted to pay for our beverages at the table, only to be informed by your waitress that the buffet bill had not been fully paid. This caused her considerable embarrassment in front of her guests, as she was unable to settle her part and was made to feel humiliated. She was also distressed to see her guests' reactions and was upset that the evening's celebration was overshadowed by this issue.

Furthermore, the waitress mentioned that there was a "glitch" in the system, but no further explanation or communication from the hotel was provided. I left the venue feeling disappointed and embarrassed, and this incident also led to a disagreement with my husband upon our return home, as he overheard the exchange.

This experience was particularly disappointing given that it was my first visit to your hotel, and I had high expectations based on the reputation of your establishment. Unfortunately, this incident has left a negative impression, and I am compelled to advise others to exercise caution.

I kindly request a thorough review of this matter, clarification regarding the payment status, and assurance that such incidents will be addressed to prevent recurrence. I look forward to your prompt response and a resolution to this issue.

Thank you for your attention.

Sincerely,
Shakeerah Abrahams

Janine Lazarus

I’m on the 5th floor, trying to get an early night ahead of a big workshop I’m facilitating tomorrow.
It feels like I’m lying in the middle of a deafening nightclub. Thumping music, ridiculous bass levels.
I called reception to complain. Told there was some event on the SECOND FLOOR!!! I’m on the 5th floor, so I can’t begin to imagine how loud it must be.
This is a business trip.
Such a disappointment from the quality hotel I used to stay at years ago on business.
I definitely will never stay here again.

Wandile Bayi

The Holistic Beauty and Wellness is Amazing. They went the extra mile to make the Massage reservations Amazing and Special. I'm a Happy Customer and I recommend the Beauty and Wellness on the 2nd floor of the Capetonian.
Thank You Guys once again.

Kemisetso Motha

11 months ago

I would like to give credit where it is due. Mukendi at the restaurant has been giving us exceptional service. Thank you for your friendly, prompt and sufficient service. Please keep it up and remain as polite as you are.

Arif Kasam

Bad experience, we we mislead by word superior on Agoda, it was highly low class with two room with only one bathroom, which was not mention on site, we were told executive is higher in quality newly renovated, by giving more payment which we did, but the upgrading is also poor but atleast two bathrooms. Although breakfast is good and Halal and has a dedicated Muallah.

Edlyn Mentor

Exceptional service from my welcoming food absolutely amazing I need to say a special thank you to a amazing staff called Layla.. You shown what customer service is all about.. You so humble sweet most of all friendly . Been in the customer service industry you made me look deeper as to how I can better myself.. Extrordinary service.. My family questioned if we were friends that's how we'll we could talk but also be professional at the time of duty.. Thank you kindly Layla.. Definitely not the easiest job but you amazing at what u done... Captonian need more like you.. You outshine keep doing your best.. Love to experience this soon again.. Everything was so amazing well done to all.. I solute you!!!!

Sim Sicwebu

The staff (from reception to concierge, to the dining hall) was great.
The housekeeping was excellent (shout out to Ashley. Girl was very friendly and good mannered). We stayed in room 1112...

My wife was very happy :)...

I also love the location (close to almost everything)...

Faruk Hoosain

Professional service oriented staff. Terrific omelet taste and texture ... pancake taste homemade ... hand soap does not lather easily- for a luxury soap there's no pleasant smell. Shampoo and body bath smell was refreshing.

Siviwe Nongqayi

12 months ago

Had a work function there. Not sure if the menu came with the hiring package but the food was standard for me. Typical Sunday kos one would make at a family gathering. For the prime location, considering that CT is a tourists attraction, I expected too much. Lovely staff, clean and neat.

Aamena Minty

I had a really good time.
The staff were extremely friendly and kind .

They went out of their way to assist.

The security at the lift always made sure to open the loft and keep it open for us before we even reached .

The breakfast buffet was really nice. It had alot of food options. I do think they can improve on the selection of baked good for tea as well as warm drink options for breakfast.

Hester Benjamin

We as seniors had lunch.. Fantastic. Not beatable. But we as seniors would love you to give us a little treat to take home as we don't have the experience of everything.. I still miss my dessert.. That I could have enjoyed when I got home

Junaid Arnolds

1 year ago

🌟🌟🌟🌟🌟
An unforgettable buffet experience at The Capetonian – truly the best! 👌

From the moment I walked in, I was greeted with warm hospitality and a relaxed, welcoming atmosphere. The buffet was absolutely impressive — fresh, beautifully presented, and full of flavour. From the hot dishes to the cold salads, every item was well-prepared and delicious.

What stood out most was the variety — something for everyone! From juicy grilled meats to perfectly spiced curries, fresh baked breads, and decadent desserts. Everything was halal, which made it even more special for me. The staff were attentive, friendly, and quick to assist without being intrusive.

The ambiance was peaceful, and the setup was clean and elegant — ideal for both casual meals and special occasions. I’ve been to many buffets in Cape Town, but this one truly stood out in terms of both service and food quality.

Highly recommended! Will definitely be back, In Shaa Allah. 🌙🍽️

Mohammad Rezaie

The hotel is getting renovated (until August 2025 as they said) so expect loud construction noises throughout the day. The rooms themselves are extremely dated, with dilapidated furniture. Plugs are really hard to get to, and the phone in my room didn’t work, so if I wanted anything I had to go all the way down to the reception!
The breakfast is very mid, and the lady making prathas seemed like she’d rather be anywhere else.

Tandiswa Ndzandzeka

Location of the hotel was easy to reach, we were a group of 59 hosting a Farewell of our dear colleague. We had a great time and the buffet was out of this world. Staff were very friendly however the waiters were not so visible on the floor. Thank you very much ☺️🥰

Abdurazak van der schyff

Reflections from the Harneker Family
My husband and i recently had the pleasure of staying at this incredible hotel, and it truly exceeded every expectation. From the moment we arrived, the atmosphere was warm, inviting and effortlessly elegant. Our room was a peaceful sanctuary, cozy and comfortable. We appreciated the small touches, and a panoramic view that was unforgettable. The culinary experience was a delightful dinner buffet and a indulgent breakfast, each delicatesse well crafted and beautifully presented. What really made our stay exceptional , was the impeccable service. The staff made us feel valued and cared for, friendly, attentive and eager to make our stay special. We appreciate discovering this hidden gem in the heart of Cape Town, and we treasure our moments and already we are planning our return. Thank you Capetonian Hotel, Management and Staff.

Ronell Cloete

Always good to stay at the Capetonian. It is conveniently situated in the heart of the city and has great service. They are currently busy with renovation. Instead that is done, the rooms will be great. Not that there is a problem with the rooms, some might find it a bit dated.

Roeshdia Mohamed

We had a pleasant stay in the capetonian. My sisters and cousins treated out mom's with supper , hotel stay with breakfast in May 2025. The service in the restuarant and Hotel was 5 star . Thankyou Captonian Hotel and staff. Keep up the good work

Zulaka De Waal

Moegamat was ABSOLUTELY OUTSTANDING!! Please I would like management to knowledge his brilliant service and train him further I see lots of potential in him. The cleaning staff were so friendly greeting with real smiles and so accommodative. Location brilliant to all places. WOW WOW WOW BEST FOOD EVER!! Please just a request if you park the hotel transport not on the ♿️ bay especially when you’ll full. I WILL RETURN

Bux Bux

We were really happy with our stay at the Capetonian. The service on arrival, the room service was excellent. Our rate included breakfast, I would rate the breakfast as 5*, we stayed for 6 days and each day had a different option for breakfast. We ate 1 buffet dinner at an additional cost, this buffet dinner had a spread and it was well worth the price that we paid.
Rooms
They have 2 type of rooms the refurbished rooms and the rooms that are still in the process of getting upgraded. The refurbished rooms are a slightly higher cost but we'll worth the extra rate. If you booking on booking.com kindly note that the lower rate is for the non upgraded rooms, a guest can contact the hotel directly to upgrade.
For muslim guest all meals are 💯% halaal, very clean and on the ceiling there is a qibla direction.
Overall it was our best stay in Capetown

Ahmed Moosa

Bathrooms are filthy. Aircons are manual and loud so you can't sleep through the noise. Room was not ready for check in. Lamps were unplugged. No plug available for a kettle you have to pull out the fridge plug. Greeting on check in lacked any kind of hospitality. Hotel is certainly not worthy of a 4 star rating. Poor service and terrible room condition.

Mo Kha

Rooms and furnishings are very dated.
TV reception was terrible and would have left a better impression if they didn't have one or had a monitor guests could cast to.

Odd layout of basin in separate room from Bathroom.

Rooms had poor power supply options. Plugs near bedside were poorly accessible, didn't have 2 pin options or USB as one would expect in 2025, considering all travellers have a cellphone and other devices needing charging.

Simple changes could make the experience much better, without incurring huge costs.

Breakfast was great and Halaal. Accommodated our early departure.

Location for ICC is excellent as its is a walk across the road.

Staff were friendly and helpful.
Parking is free in square outside the hotel, but I imagine will get full when busy.

Kyle Burger

So far so good. Nice-ish rooms but you pay for what you get .... Sort of lol. Don't expect granite counter tops or up to date anything ... But .. they certainly didn't skimp on the bed sizes and comfort. So if it's just to sleep and refresh yourself after a hard day's exhibition or activation building... Then it's a hands down winner. Be honourable.

Stacey Salo

Beautiful apartments. Clean and comfortable. Kind and friendly accommodative staff willing to go the extra mile. Restaurant with a good variety, well priced and delicious fresh food. Definitely recommend

Emrah Altuğ

Very close to long street and Victoria Alfred waterfront. You can walk at the day time but after sunset you can easily reach by taxi... Rooms are a little bit small but clean and fresh... You can eat at the restaurant and it is delicious and cost effective. The breakfast buffet is not so different but ok. Enjoy and get well...

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